You must have seen the portrayals of restaurants in famous Hollywood movies and TV serials where everything looks so peachy and the restaurant owner has all the time in the world to lean against a couple. Yet and chat with the staff and customers in a friendly way. Unfortunately, that happens only in Hollywood and in real life, the behind those doors labelled “staff only”, a group of people must work very hard in a grease filled kitchen to make sure the customers receive their food as fast as possible in the highest quality and taste. If you have started a small-scale restaurant and are looking to grow your business by doing the right things, here are a few helpful tips.
You may have a detailed checklist that neatly mentions the things you must do in the right order at different times of your day at work. There will be several days in which you will in fact be able to stick to the checklist and have no trouble getting through the day. However, as your reputation grows as a place that serves good food, more and more customers will show up and demand your services. When you are supposed to deal with the restaurant POS systems a customer might come and inquire you about something, or a staff member might need your attention. Ito handle such situations you need to delegate certain responsibilities to various members of the staff so that the overall process will continue to run smoothly without any breakdowns.
This is perhaps the biggest challenge of the food and beverages industry and is one of the reasons which forces restaurant owners to close down. Acquiring the right staff capable of carrying out core tasks such as cooking, handling point of sale and of course serving can be a real challenge. However, retaining them for a considerable time period is an even more challenging task. If you employees decide to leave without warning, you will have to do what you must to get the operations running like they used to, even if it means you must get involved yourself in order to meet the customer orders.
Customer is king
The ultimate objective all the components of a restaurant works together to achieve is satisfying their customers in such a way that would make them want to visit the restaurant soon again, and even recommend it to the people they know. This is the best method of PR any owner can ask for and this can only be realized by fulfilling the requirements of the customer in a timely and efficient manner, giving them, the most comprehensive restaurant experience possible. Commit yourself to achieving this and set an example for the staff members through your own conduct, dedication and commitment.